Last updated: October 19, 2026
This policy explains what happens when a booking with Purisify is cancelled or changed, and how money you already paid is returned. It is part of our Terms & Conditions.
Changing or cancelling a booking
You can reschedule or cancel in the Purisify app (Bookings → your booking) or by calling 416-770-6049. A cancellation counts from the moment we receive it.
Free cancellation
If you cancel or reschedule 24 hours or more before the start of your cleaning, there is no charge.
Late cancellation
If you cancel less than 24 hours before the start, a late cancellation fee of 50% of the booking total applies, because that time was reserved for you and our cleaner cannot fill it at short notice.
Inside the last 2 hours, bookings cannot be changed in the app. Please call 416-770-6049; the late cancellation fee applies.
If our cleaner arrives and cannot get in, or is sent away, the booking is treated as a late cancellation.
If we cancel
If we have to cancel (for example because of illness or severe weather), we will offer you a new time. If none suits you, everything you paid for that booking is returned in full, with no fee.
How refunds are calculated
Your refund is the amount you have paid for the booking, minus the late cancellation fee if one applies. If the fee is larger than what you paid (for example, you paid only a deposit), nothing is refunded; we do not charge the difference automatically.
Before you confirm a cancellation, the app shows the fee and the exact amount that will be returned.
How and when you get your money back
- Paid by card: the refund goes back to the same card through our payment provider, Stripe. Banks usually show it within 5 to 10 business days.
- Paid by Interac e-Transfer or cash: we return the money by Interac e-Transfer (or cash, if you prefer), normally within 5 business days.
You receive an email, and a notification in the app, when your refund has been sent.
Recurring bookings
Each visit of a weekly, bi-weekly or monthly plan is a separate booking. Cancelling one visit does not cancel the others, and this policy applies to each visit on its own.
If you are not happy with a cleaning
Tell us within 24 hours of the cleaning and we will come back and re-clean the areas you are not satisfied with, at no charge. Refunds for work that was carried out are decided case by case if a re-clean does not solve the problem.
Questions
Call 416-770-6049 or use the details on our Contact page.